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Our support team has direct access to
the Product Management Team, the Account Managers and the
Development Team to ensure a timely and comprehensive response to
any issues that users may experience.
Auto-IT is committed to excellence in customer support and is proud
of its record of providing first-class support to its clients, as
evidenced by the regular positive feedback we receive.
Auto-IT supports its clients through a range of services. These
include:
Account Management
Every one of our clients is assigned an Account Manager who is your
personal contact with our company. They are charged with the responsibility of
helping your business get the most out of its software investment. They have industry
knowledge and are continuously trained on our products and services.
They will periodically visit your dealership and discuss ways of
maintaining and improving your system and its usage so that your
business achieves the greatest efficiencies and benefits possible.
Telephone Support
For most of our clients,
post-installation support is the most critical component of their
relationship with us. We feel the same and we take pride in the
quality and comprehensiveness of the service provided by our expert
team of implementers and support consultants.
To manage our Australian support team, we have invested in state-of-the-art
phone systems and Issues/Call Management software. Together, they
allow us to maintain customer satisfaction benchmarks such as call
response times, wait times, outstanding and open issues, call
duration and issue frequency.
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SE Asian Support
Centre
Phone: +60 (0)3 22979641
Australian Support Centre
Phone: +61 (0)3 9349 3062
Fax: +61 (0)3 9349 3067
8.30am to 5.30pm Mon to Fri
A/H Phone: +61 (0)3
8320 4572
(charged at a/h rate)
Email UNITS™ Tech Support
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SE Asian Support
Centre
Phone: +60 (0)3
22979641
Australian Support
Centre
Phone: +61 (0)3 9349 3062
Fax: +61 (0)3 9349 3067
8.30am to 5.30pm Mon to Fri
A/H Phone: +61 (0)3
8320 4572
(charged at a/h rate)
Email EQUIP™ Tech Support
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Training Support
On-site training is available should your dealership require a
customised training session using live data and your own system.
Web-based training
is held via the Internet. This training option provides both a
visual and verbal experience similar to one-on-one in-house training
without the costly travel time. The only pre-requisites are a PC
linked to the Auto-IT software and browser software attached to the
internet via a broadband connection.
Professional Services Division
Automotive Industry
Specialists in:
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Business systems
consulting
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Business process
re engineering and blueprinting
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Information
technology strategy and planning
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Dealer Management
Systems
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Integrated CRM
strategies and software
With over 30 years
experience consulting to the Automotive Industry there is little we
don’t know about dealership operations. Commencing with a business
process “health check” our professional services team are able to
accurately pinpoint opportunities and offer constructive feedback to
both the dealer and principal alike.
With the aid of the latest technology, our team can recommend and
implement “best practice” strategies to more closely align the
dealership operations with the manufacturer’s and the dealer’s
overriding objectives. As an automotive technology leader, we
provide our clients the opportunity to arm their staff with the
skills and tools necessary to deliver an outstanding customer
experience at each touch point of the business.
Positive customer experiences lead to increased brand and dealership
loyalty, ultimately resulting in more repeat sales for your
business.
Contacts: Aaran Newman +61 418 253 368 |
Michael Cross +61 409 652 060
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