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We are nearing the end of the 2010 financial year. Sales in general in the dealer market remain buoyant and at Auto-IT we have exceeded our financial and sales targets, and are looking forward to the approaching financial year with cautious optimism.
We are very much looking forward to the new financial year but have no doubt there will be challenges aplenty in the Dealer market ahead of us.
Ken W Fife | Chief Executive Officer | Auto-IT Australia Pty Ltd | Email
We have completed the pilot testing process with several of our customers for build 2060 and we are now ready to start our general release of the build. The build has numerous enhancements to improve your processes and overall efficiency within your dealership. The Release Notes for this build will be sent out in the next few weeks. Please take the time to acquaint yourselves with the latest changes covered in these notes and ensure you book your upgrade with the Support department.
Welcome to the
following new clients who have recently upgraded to our
world class Dealer Management Systems.
UNITS®
User
Group -
Registration
of Interest
Benefits Launch of our exciting new products and services:
Auto-IT Australia's New Starters
Auto IT
Australia is proud of the recent growth in its business.
This growth has led to the employment of new staff in all
areas of the business. We would like to introduce to you the
following staff members who have joined us in the last six
months.
Upendra Singh
(right) is currently working as a Business
Analyst in the Melbourne office of Auto-IT. He has
earned a Bachelor of Computer Engineering from NMU, India
and a Master of Business (IT) from RMIT University. Upendra
worked for ICICI Bank India as a channel officer under
Retail group of ICICI bank for one and a half years and then
for Salesforce Pty Ltd as a Business to Business sales
consultant for two years.
Auto-IT has and will continue to write all available factory interfaces. Many of these interfaces make your business more efficient and effective. Don't miss out on giving your business a competitive edge! To find out more about how these interfaces can benefit your business and how to set these interfaces up please speak to your Account Manager or Grahame McCann on 0412 561 929.
Congratulations to the team at Dubbo City Toyota on winning both the
NSW Rural Dealer of the Year Award and the Toyota President’s Award
for 2009. This is an outstanding achievement and these awards
represent the ultimate motor industry challenge.
Likewise, the impressive family business of Dwyers in Bairnsdale,
Victoria, has also taken
delivery of the highly-coveted Toyota statue - their second in as
many years. The Toyota President’s Award is only given to the top 15
dealers in the country each year and to be considered
eligible for the award, a dealer must exceed all of
Toyota’s performance benchmarks across seven key areas – from client
satisfaction and vehicle servicing, to business management and
dealership facilities.
Auto-IT knows that these achievements are the result of twelve months of intense effort, dedication and professionalism far beyond the norm and for that we salute both Dubbo City and Dwyers. As users of our Dealer Management Systems, your association with Auto-IT and your recent successes are a source of great pride and satisfaction for all of us.
In 1997, Dwyers’
longest-serving employee, Lui Mosele, retired after 48 years of
loyal service under all four generations of the Dwyers family.
1) After Sales transactions with no after sales flag.
These can
be reversed by entering Stock Units Cost Adjustments.
These must
be reversed with a transaction which also has an After Sales
flag. (usually w/shop invoices and creditor invoice entries)
These are best entered via Creditors Invoices entry to a
dummy Creditor a/c (making sure that the GST is zeroed out).
Parts Assembly - Selling Bulk Materials by Portion
The department
will have to create a new part number for the process. The
part can be set in the current franchise or in the franchise
set up for the Service department. The following diagram
explains how to utilise the assembly program. The job code
does not need to be used but is there as an added function,
if the part is required to be added to a job code.
Auto-IT Australia Pty Ltd
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Auto-IT will
be conducting another UNITS®
User Group conference in August this year. The exact dates
and agenda are yet to be firmed up but here's a taste of
what you can expect:
DealerSpectrum – Best Practise. Bigger Profits.
Many of you may have already spoken to the lively addition
to our NSW office - Houda Taoube (right) - the new Sydney
Receptionist who joined us late last year. Houda comes
from an Administration, Reception and Childcare background
and brings with her an excellent mix of administration
skills, cheeriness and patience.
Dominic Alfonsi
(left) is a Support Consultant
working with UNITS and EQUIP. Dominic works full time and is
completing An Advanced Diploma in Computer Science including
CCNA (Cisco Certified Networking Associate) part time.
Dominic is a newcomer to the industry but has a wealth of
customer service experience gained in the hospitality
industry.
Some
clients may have already met Michael Weiszbach
(right),
Installations Consultant in NSW. Michael started his
career as a mechanic/technician and subsequently went on to
work in most areas of the dealership, from spare parts to
vehicle sales. This was followed by a role at Gateway
computers in the engineering department and three years
supporting NRMA Motorserve with setup/support for Units and
additional software interfaces.
Evgenia Gustova
(left) is a Developer based in the
Melbourne office of Auto-IT. With a Masters Degree in
Mathematics Evgenia specialises in solutions design,
database and software development and support, data analysis
and Reporting. Evgenia, who is a passionate problem solver,
has previously worked for international Telcos and utility
companies and also for Visy, ANZ and Telstra in Australia.
Daniel Mitchell
(left) is an Installation Consultant
based in our Queensland office. After starting in the Service
Department at a multi-franchise dealership in Wellington,
Daniel has been working for the past two years in Auto-IT’s
New Zealand office as a Support and Technical Consultant.
Currently working on installation projects in Australia
gives Daniel the opportunity to combine his strong technical
background, front-end product knowledge and dealership
insight to help Auto-IT deliver outstanding service to our
clients. 
Diana Costanzo
(right) has taken up the role of Marketing
Assistant in the Melbourne office of Auto IT. After
completing her Business/ Arts degrees at Swinburne
University Diana worked for Austrade as a Marketing
Assistant. Her role at Austrade focused on a project
centred on the Melbourne Commonwealth Games. More recently
Diana worked for Victoria Police in an IT support capacity.
Craig Thomson
(left) is the new Installation Consultant
based in the Western Australian office. Craig has extensive
experience within the Motor Industry and was previously
employed by Armstrong Prestige one of our New Zealand
dealers in a Parts Manager role.
Kyle Blanchard
(right) is our Software Test Manager, based in
Melbourne. Kyle worked for 20 years for the National
Australia Bank, many of the those years for a subsidiary
called National Custodian Services in numerous roles
including Team Leader, Business Analyst, Senior Tester and
Project Lead. Then as a Senior Testing Consultant and
Auditor for DST Global Solutions, a financial software house
for four years.
Jason Halpin
(left) is a Support and Installation
Consultant based in the Melbourne office of Auto-IT.
Jason has worked in most areas of the IT business during his
5 years at Infomedia, spending time in their Melbourne,
Sydney and UK offices. His new role is not Jason’s first
foray into the dealer management system business, he has
spent one year with Ultimate Business Systems as a Support &
Installations consultant. Other work experience includes:
License Coordinator in the UK and casual work while studying
at a large dealership based in Newcastle picking & packing
in the parts department.
Akram Mustafa
(right) is a new Developer in the
Melbourne office. With a Bachelor's degree in Mathematics
and Computer Science from Yarmouk University Akram has
significant experience working for a range of companies as a
Senior Analyst/ Programmer. Some of the companies he has
worked for include: AEMO (Australian Energy Market
Operator), TeleFinity, Cumulus Integrated Solutions,
Gapbuster World Wide, and Alalamiah Electronics.
The
newest Sales Cadet set to rise through the ranks of
Auto-IT is Clem Murphy (left). Clem, who is currently
studying for his MBA at Deakin University, comes to us from
an IT sales role. Extensive corporate retail experience,
including ten years with the Coles Group, lays a solid
foundation for the rigorous training program Clem will
undergo at Auto-IT. Clients may encounter Clem in Support,
assisting with installations or working with an Account
Manager over the coming months.
PMDS
Dubbo
City Toyota has gone from strength-to-strength under the leadership
of General Manager David Hayes (pictured) who took over in 2007.
With a modern showroom, featuring class-leading facilities and 49
enthusiastic staff, they've worked hard to maintain existing
customer loyalty and continue to build a strong following. 
Newly-promoted Dealer Principal, Anthony Dwyer
(pictured), said this win carried a particularly sweet taste for his father,
Kevin Dwyer, who just completed his last year in that role. Anthony
sums up, “We’ve all worked incredibly hard for this and to win the
award two years in a row is especially difficult. The first one took
a huge effort, however as soon as you win, the bar is lifted a few
notches so the second one was even tougher. It probably carries a
bit more meaning for us too because we’re a genuine family-owned
business and have been for 110 years.”
Dwyers' story is a colourful one – the kind
that illustrates the sort of persistence, longevity and credibility
that many businesses strive for.
Jeremiah had built a successful coach building business when the
first motorised vehicles arrived in 1927 in the form of both Hillman
and Rover franchises, which he began selling. The Great Depression
that followed saw many customers paying with a barter system –
pumpkins and chickens weren’t uncommon – survival was a day-to-day
proposition.
When
Dwyers’ was appointed the Toyota franchise in 1991, they had
presided over record sales of more than a dozen iconic brands,
including MG, Triumph, Wolseley, Jaguar, Datsun (and later Nissan)
and Daimler. This also triggered the relocation from their
historical site in Nicholson St to the Princes Hwy site they occupy
today. 
As
Anthony now steers the family business into the next era, Kevin must
surely be pleased. Third-generation businesses are notorious for
their propensity to fail. But he has done something that few others
have managed and the delivery of that statue in his last year as
Dealer Principal should serve as a perpetual reminder. 
